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  • Emails & Outlook

Emails & Outlook

  • Using the Dynamics 365 App for Outlook

    Mercury is available in Outlook via the 365 Dynamics App. The app gives you instant access to a contact's full record in Mercury

  • Sales emails - Send / Don't Send

    How to toggle the ability to send or not to send Sales emails to Candidates.

  • The Email Editor

    This article is designed to give some more in-depth information on how our Mercury inhouse email feature works.

  • Communication fields used when reporting

    For reporting purposes it is important to understand how certain fields such as Last Contacted are updated.

  • Outlook Synchronization

    Integrating Mercury with Microsoft Outlook 365

  • How to set and restrict fonts in Mercury email templates

    Setting and restricting the email font style & size when using Email Editor

  • Error message: An error occurred communicating with CRM while fetching details of the 'regarding' records

    Overcoming an error when attempting to send emails via Mercury Legacy Search & Vacancies

  • Sending bulk E-shots in Mercury Search

    How to send bulk E-shots.

  • Emails not sending

    What to do when emails are not sending.

  • Outlook tracking of all sent Emails

    A guide to setting up tracking of all sent emails from Outlook.

  • Error message > Error Saving Email: Email Message Is Too Long

    What to do if you get a character limit error message in Mercury's Email Editor.

  • Setting limits for outbound Sales Emails

    How to limit the number of outbound Sales Emails, by individual or across your whole organisation.

  • Email attachment sizes

    How to change the file size limit for email attachments.

  • Setting up Email Signatures for the Email Editor

    How to set up & use Email Signatures in the Mercury Email Editor.

  • Adding an Email Signature

    How to add an Email Signature for outgoing emails via the Timeline in Mercury.

  • How to install the Dynamics 365 app for Outlook

    How to install the Dynamics 365 Outlook app for users.

  • Tracking Tokens on Email Subject lines

    How to remove or enable the Tracking Token on email Subject lines.

  • Email Editor: Live Preview does not work and shows as blank

    The Live Preview in Email Editor shows as blank when text, etc is expected.

  • How to bulk email from a Vacancy Shortlist

    How to send bulk emails to Candidates from a Vacancy Shortlist.

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